09:00–13:00 · 30-minute intervals
Workload (hours) = Contacts × Handle time (seconds) ÷ 3,600
ForecastActualWorkload · hours
View chart data as a table
Inputs
Blank = missing · 0 = zero · Totals: matched intervals only
Wilk Strategy · tools
The demand was not what the plan was told to expect: volume, mix, or handle time arrived different. The miss was born before the first schedule was cut, and no amount of day-of heroics was going to close it.
The numbers here are simulated. Move them.
Workload (hours) = Contacts × Handle time (seconds) ÷ 3,600
Blank = missing · 0 = zero · Totals: matched intervals only