Contact

Say hello.

If something here was useful, or you think a piece of it is wrong, I would genuinely like to hear about it. Arguments about this work get better by being argued with, and the corrections that have stuck came from people who were standing on the floor when the model got it wrong.

I am also glad to meet people who do this work. Whether you build the staffing plan, supervise the queue, or spend your time wondering what service work is becoming, say hello. No agenda needed.